eSIM is a digital SIM that allows you to activate a mobile account number without having to use a physical SIM. The new iPhone XS, iPhone XS Max and iPhone XR feature dual SIM with a nano SIM and an eSIM. Recently also Google Pixel 3 supports the service.

Once your eSIM is activated, your physical SIM will be deactivated. You can safely discard it.

In case you have shared the QR code with an untrusted account by mistake, before you activate the QR code on your phone, please call 1234 or visit any of Omantel outlets to deactivate it, to avoid someone else scanning this code. 

Yes, you can always replace your eSIM with the traditional physical SIM, by visiting the nearest Omantel outlets. You will be charged a SIM replacement fee of 2 OMR.

If you lose your QR Code before scanning it, please call 1234 or visit the nearest Omantel outlet to deactivate it, to avoid someone else scanning the code. You can also get a replacement QR code from the outlet itself with a replacement fee of 2 OMR.

Multi SIM service (SAWA) will not work with eSIM and the physical SIM for the time being and we are working on activating this service at the soonest.

No. WhatsApp works only for one mobile number on the iPhone.

This means that your QR code already used. Please call 1234 or visit the nearest Omantel outlets get a new QR code.

 Just Press ‘OK’ to continue. This notification is expected to be removed once the manufacturer releases the new software as part of a global certification process.

Your iPhone eSIM works as a primary individual account, while your Apple Watch eSIM is a secondary connection linked to your primary account.

You can have two different phone lines, one for business and another for personal use without the need of carrying two phones.

At this launch stage, the Apple Watch series 3 and series 4 will not be available in the list of devices supporting eSIM with Omantel. We are working towards enabling Apple Watch also in the near future.

No. However, each eSIM can save up to 10 different profiles but you can only use one profile at a time. 

Yes.

The eSIM can accommodate multiple phone numbers which you can add, delete and configure right from your iPhone's settings. In contrast, the physical SIM needs to be physically removed and substituted.

You can add lines from two different carriers. So, you can add multiple eSIM accounts on your iPhone from the same or different carriers. However, only one can be active at a time.

Yes, all of your existing services and tariffs will exist on your new eSIM.

Yes, it will.

    1. Subscribe to eSIM by visiting your nearest Omantel outlet.
    2. Get a QR code voucher.
    3. Scan the QR code on the iPhone you would like to have the eSIM on. 

You can get a new eSIM account or replace your existing physical SIM with an eSIM by visiting any of Omantel Outlets.